Privacy Policy
This Privacy Policy explains how fortiappsoftware collects, uses, discloses, and safeguards information when you visit our website or use our services. This document is a general template provided for informational purposes and should be reviewed and adapted to reflect your organisation's actual practices and applicable law before publication.
Last updated: [insert date]
1. Introduction
fortiappsoftware ("we", "us", "our") is committed to protecting the privacy of visitors to our website and users of our services. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read this policy carefully to understand our views and practices regarding your personal data.
2. Information We Collect
We may collect and process the following categories of information:
- Contact information — such as name, email address, phone number, and company name, submitted through contact forms or demo requests.
- Account information — such as login credentials and preferences, where an account or dashboard is provided.
- Usage data — information about how you interact with our website and services, including pages visited, time spent, and referring URLs.
- Technical data — such as IP address, browser type and version, device identifiers, and operating system.
- Communications — records of correspondence if you contact us directly, including support requests.
3. How We Collect Information
We collect information directly from you when you fill in forms on our website, request a demo, subscribe to communications, or correspond with us. We may also collect information automatically through cookies and similar tracking technologies as you navigate our site, and from third-party service providers who assist us in operating our website and services.
4. How We Use Your Information
We use the information we collect for the following purposes:
- To provide, operate, and maintain our website and services.
- To respond to enquiries, demo requests, and support tickets.
- To send administrative information, updates, and, where consented, marketing communications.
- To monitor and analyse usage and trends to improve our website and offerings.
- To detect, prevent, and address technical issues, fraud, or security concerns.
- To comply with legal obligations and enforce our agreements.
5. Legal Basis for Processing
Where applicable law requires a legal basis for processing personal data, we rely on one or more of the following: your consent, the necessity of processing to perform a contract with you, compliance with a legal obligation, and our legitimate interests in operating and improving our business, provided such interests are not overridden by your rights and freedoms.
6. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance user experience, analyse site traffic, and understand where visitors come from. You can control or disable cookies through your browser settings; however, doing so may affect the functionality of certain parts of our website.
7. Sharing and Disclosure of Information
We do not sell personal data. We may share information with:
- Service providers and vendors who perform functions on our behalf, such as hosting, analytics, and customer support tools.
- Professional advisors, including legal, financial, and insurance advisors, where necessary.
- Regulatory authorities, law enforcement, or other third parties where required by law or to protect our rights.
- A successor entity in connection with a merger, acquisition, or sale of assets, subject to appropriate confidentiality arrangements.
8. International Data Transfers
Your information may be transferred to, and processed in, countries other than the one in which you are resident. Where such transfers occur, we aim to ensure appropriate safeguards are in place consistent with applicable data protection law.
9. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Retention periods vary depending on the nature of the information and the purposes for which it is processed.
10. Data Security
We implement reasonable technical and organisational measures designed to protect personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
11. Your Rights
Depending on your jurisdiction, you may have rights in relation to your personal data, which may include the right to access, correct, delete, restrict, or object to processing, and the right to data portability. You may also have the right to withdraw consent at any time where processing is based on consent, and the right to lodge a complaint with a relevant supervisory authority.
12. Children's Privacy
Our website and services are not directed at individuals under the age of 16, and we do not knowingly collect personal data from children. If we become aware that we have inadvertently collected personal data from a child, we will take steps to delete such information.
13. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such third-party sites, and we encourage you to review their privacy policies before providing any personal data.
14. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised version on this page with an updated revision date.
15. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please get in touch via the details provided on our Contact page.
This Privacy Policy is a general template and does not constitute legal advice. fortiappsoftware recommends obtaining professional legal review to ensure compliance with applicable data protection laws in your operating jurisdictions.